Up-Selling Techniques - Online Course
Información
Reception Academy
Online
Curso
This superb online training course on Up-Selling is ideal for anyone that sells products or services to potential customers. You will learn to identify opportunities which will add value to your guest’s oall experience and to apply a proven selling process that has proven results. A quién va dirigido This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer facing environment wishing to improve their up-selling skills. Requisitos Must have a computer and internet access Temario completo de este curso You will become confident presenting additional buying opportunities and higher-margin alternatives. By asking the right questions and making appropriate suggestions, you can significantly increase their oall purchase level, add revenue to your company’s top-line and provide your guests with better service. Not only will you learn to anticipate your guest’s needs you will recognize how to offer solutions in a professional way. Being able to understand how to up-sell professionally will help you greatly in developing your skills and stand out as an exceptional sales person. This online course enables you to navigate through previous slides in order to listen to consations and instructions as many times as you find necessary. The online course also allows you to print material directly from the learning system. Featuring professional audio voice-os the user can listen to a native English speaker, further improving your English language skills when communicating. Topics coed in the "Up-Selling Techniques" course: • How to up-sell like an expert • Correct use of up-selling techniques • Identify win-win opportunities to provide more products and services • Sell without feeling pushy • Create opportunities to add value for customers • Apply a cross and up selling process to make decisions easy for customers más
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