Telephone Handling - Online Course
Información
Reception Academy
Online
Curso
The course is tailored to teach telephone handling skills to ensure the students deal with all calls in a professional manner, based on standards set by five star Hotels. A quién va dirigido This superb online training course on telephone handling is ideal for anyone that works in a service environment wishing to improve their telephone skills or planning to start a career in the hospitality industry. Requisitos Access to a computer and the internet. Temario completo de este curso Topics coed in the Telephone Handling Online Course: • How to professionally answer the phone • What brand standards to follow when answering the phone • Putting guests on hold and getting them back again • Transferring phone calls • Introduced Transfer • Blind Transfer • How to handle difficult situations • How to end a consation más
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