INGLES PROFESIONAL PARA TURISMO

Información

Escuela Europea de Formación Continua. EEFC.

Online

Curso

Se adapta a cualquier perfil Temario completo de este curso OBJETIVOS On successfully completing the course objectives at this level, learners will have the ability to give basic information to clients and attend to typical needs that a receptionist is familiar with in situations at work. These include dealing with work routines in familiar situations such as greeting people who use hotel services and asking for and giving information about the hotel and its services in a professional way. Learners will practice listening and responding to basic instructions and information that include general vocabulary and vocabulary specific to the duties a receptionist has, including asking guests where they are from and using numbers and dates to complete reservations and check the level of satisfaction. Learners will be able to understand basic requests and give instructions and information. Matching the written forms of words to the vocabulary used in eyday work situations, the learners will practice the terms in the exercises and keep a record of their pronunciation and speaking to monitor the progress they make and encourage reflection. On successfully completing the course objectives at this level, learners will be able to understand the negotiations between travel agencies and commercial holiday agencies and discuss and agree the terms and conditions in a contract. The skills the student acquires include managing information about pricing, supplies and services, explaining environmental legislation and practice to customers, analysing the quality of the service at the hotel and helping clients inform an insurance company and deal with an accident. They will be able to understand basic requests and give instructions and information to suppliers, and travel agencies about orders and contracts. They will be able to give information to insurance companies and respond to customer needs in a sensitive way. Matching the written forms of words to the vocabulary and phrases used in these work situations, the student will practice the terms in the exercises and keep a record of pronunciation and speaking to monitor progress and encourage reflection. Learners will have the ability to help tourists when they ask for service and help, informing tourists about travel times, arrival and departures and explaining security measures that protect them. In familiar situations learners will practice these situations and politely provide an appropriate service. Inferring context and using interactive exercises to confirm understanding, learners will practice listening and complete sample dialogues that consolidate the vocabulary in the topic. The learners will complete written exercises that demonstrate that they are ble of matching the written forms of words to the vocabulary used in consations with the tourist. The learner will practice the terms in the exercises and a record of their pronunciation will be generated to monitor the progress made and encourage reflection. DIRIGIDO A Se adapta a cualquier perfil. citación para la obtención del módulo formativo MF0265_3: Inglés Profesional para Turismo CONTENIDOS Commercial and administrative management of tourist services in english. (part 1) Commercial and administrative management of tourist services - Guests and Tourists I Commercial and administrative management of tourist services - Guests and Tourists II Commercial and administrative management of tourist services - Receptionists & Hotel Workers I Commercial and administrative management of tourist services - Receptionists & Hotel Workers II Commercial and administrative management of tourist services - Dialogue Questions Commercial and administrative management of tourist services - Typical Situation Commercial and administrative management of tourist services - Further Dialogue Questions Commercial and administrative management of tourist services - Consolidation Commercial and administrative management of tourist services - Hotel Services I Commercial and administrative management of tourist services - Hotel Services II Commercial and administrative management of tourist services - Customer service and satisfaction I Commercial and administrative management of tourist services - Customer service and satisfaction II Commercial and administrative management of tourist services - Dialogue Questions Commercial and administrative management of tourist services - Typical Situation Commercial and administrative management of tourist services - Further Dialogue Questions Commercial and administrative management of tourist services - Consolidation Commercial and administrative management of tourist services - Typical Situation: Checking into a hotel Commercial and administrative management of tourist services - The Hotel. You've got mail Commercial and administrative management of tourist services - Typical Situation: Organising a convention Commercial and administrative management of tourist services - Course test 1 Presentation of tourist information in english. (part 2) Presentation of tourist information - Negotiating Contracts for Online Provision I Presentation of tourist information - Negotiating Contracts for Online Provision II Presentation of tourist information - Giving Information to Tourists about Environmental Practice & Legislation I Presentation of tourist information - Giving Information to Tourists about Environmental Practice & Legislation II Presentation of tourist information - Dialogue Questions Presentation of tourist information - Formal Writing Practice. Arranging a Meeting Presentation of tourist information - Further Dialogue Questions Presentation of tourist information - Formal Writing Practice. Agreeing Contract Details Presentation of tourist information - Consolidation Presentation of tourist information - Eyday Communication in a Tourist Establishment Presentation of tourist information - Service Experience at The Highland Parks Hotel Presentation of tourist information - Dealing with an Accident & Insurance Claim I Presentation of tourist information - Dealing with an Accident & Insurance Claim II Presentation of tourist information - Dialogue Questions Presentation of tourist information - Further Dialogue Questions Presentation of tourist information - Food & Beage Suppliers Presentation of tourist information - Problems with Deliy Suppliers Presentation of tourist information - Dialogue Questions Presentation of tourist information - Consolidation Presentation of tourist information - Typical Situation: Travel agency Presentation of tourist information - Tourism. You've got mail Presentation of tourist information - Channel Dexway Presentation of tourist information - Course test 2 Tourist customer service in english. (part 3) Tourist customer service - Vocabulary for a Tourist I Tourist customer service - Vocabulary for a Tourist II Tourist customer service - Crew Members and Security I Tourist customer service - Crew Members and Security II Tourist customer service - Departures, Arrivals & Useful Terms I Tourist customer service - Departures, Arrivals & Useful Terms II Tourist customer service - Nautical Terminology I Tourist customer service - Nautical Terminology II Tourist customer service - Consolidation Tourist customer service - Typical Situation: Information Desk Tourist customer service - Booking A Railway Ticket For Advance Travel From An Agency Tourist customer service - An Agency With A Problem And Reporting Lost Property To A Station Guard Tourist customer service - Dialogue Questions Tourist customer service - Consolidation Tourist customer service - Train Transport. You’ve got mail Tourist customer service - Channel Dexway Tourist customer service - Course test 3 Course summary test más

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